Refund & Return Policy

Thank you for shopping at Peapolet! We want you to be completely satisfied with every purchase. If you're not happy with your order, please review our policy below.

Return Eligibility

Items must be returned within 30 days of receipt.
Items must be unused, Undamaged, and in their original condition with all tags and packaging intact.
Sale or discounted items are not eligible for return (exceptions may apply).
Customized or personalized items cannot be returned.

How to Return

Contact our customer support team via email with your order number and reason for return.
We will respond within 2 business days with a return address and instructions.
Ship the item back using a trackable shipping method. Return shipping costs are the buyer's responsibility (unless the return is due to a product defect or error on our part).
Once we receive and inspect the item, a refund will be processed within 5–7 business days.

Refunds

Refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider, typically taking 3–10 business days to appear.

Exchanges

If you'd like to exchange an item (e.g., different size or color), please follow the return process and indicate the item you'd like in exchange. Exchanges are subject to availability, so we recommend reaching out promptly.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund as a priority.